Based on the SFW software design philosophy, where software applications should be designed around
clients' business models as opposed to forcing clients to adjust their business models to a particular
software application, the SFW Issues module is a highly customized software solution for:
- Work Order Management
- Maintenance
- Helpdesk
Well-built system leads to overall benefits and savings
The SFW Issues module is a robust, customizable, analytical engine that gives users the ability to:
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Reduce the costs of maintaining their facilities by streamlining maintenance operations
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Reduce the time it takes to service or repair an asset, which will ultimately reduce service costs
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Accurately identify recurring problems
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Generate clear and concise reports that show trends to help in the planning of capital expenditures
and yearly fiscal budgets
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Efficiently direct issue and work orders to the most effective problem solver, service provider
or department
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Extend the life of your assets
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Quickly retrieve maintenance information that relates to safety activity, reducing exposure to
risk and liability
The SFW Issues module is designed to keep a log of daily operational activities that, when analyzed,
provides detailed information on how to run a more efficient and effective facilities operation (maintenance,
asset management, helpdesk and other supporting services). The SFW Issues model includes a customized
workflow, which may be adjusted to any type of business regardless of its size and industry. Some of the
main functions include:
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Creating an unlimited number of issue types, work orders and other service related issues
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Providing a variety of access levels and user groups based on:
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Issue types a user can view or work with
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Workflow stages (one user may be able to only submit issues, while another may assign
issues and verify their completion)
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Assets that a user is allowed to view
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The location of the issue and the relative restrictions of the user
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Allowing clients to introduce different access levels is a key feature in a well-designed work order system.
Creating the appropriate access levels allows the user to see everything they need. Well-designed access
levels reduce confusion and increase confidentiality and accountability, such as:
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Allowing users to relate actual assets to a particular issue or a work order. Related assets are
graphically displayed on the facility maps and drawings, eliminating the possible confusion over
which asset needs attention.
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Maintaining logs of all significant activities and a history of a particular issue/work order.
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Attaching files that may assist users in resolving a particular issue or assignment.
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Generating a detailed work order PDF with physical maps that may be shared internally and with
service providers that may be required to participate in resolving an issue.
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Allowing users to retrieve an asset's entire work history.
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Managing all issues and work orders through an easy to use "dashboard" that sorts issues using an
unlimited number of customized filters. Each user may create his/her own filters (i.e., "show me
all of the issues that were assigned to me," or "show me all of the issues that I need to assign
to others").
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Careful analysis leads to better decisions
The SFW Issues module is an easy to use, robust analysis tool. You are able to monitor all aspects of workflow
operations with up-to-date and informative reports that may be invaluable in identifying areas of improvement
for your bottom line. Combined with a personalized profile of a user's job function, you have your very own
research playground, one that provides you with invaluable information when it comes time to make workflow
and managerial decisions. Analyze your business' workflow by:
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Viewing preset searches that allow you to quickly see your own responsibilities and work progress
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Monitoring any user's workload, progress and reports
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Identifying work orders and issues according to properties in your portfolio
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Creating and saving issue queries that focus on different areas, such as:
- Issues type
- Issues stage
- Asset related issues
- Distribution of Issue types
- Morning shift issues vs. late shift issues
- Distribution of issues by month, day, or time
- Issues found in specific floors or work areas
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‹‹ back to SFW Issues
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